Приложение Hoteza App
All hotel services on the guest’s device. No download needed.
Try Our Demo
Simply scan the QR code with your smartphone camera
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PMS, GRMS, and SOS integrations
PMS guest profile syncing, personal app links and guest bill posting, easy integration with service optimization systems, room control and much more!
Works right in the smartphone browser
All hotel service avaliable straightaway. Skip the download entirely and let your guests access Web App on their smartphone.
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In-Room Dining
Browse the menu, take a pick, pay online
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Hotel Services and Bookings
Schedule a room cleaning or order additional pillows easily. Book a table in a hotel restaurant or explore the availability of the SPA centre.
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Guest profile, bill overview and express
check-out Easily display check-out information including the bill to your guests, and allow them to avoid long lines at the reception by offering them the fast check-out option.
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Chat with the hotel staff
Easy communication with the hotel staff through
built-in messenger — all the questions answered in the shortest time. -
TV remote that will never get lost
Control the
in-room TV easily from own smartphone -
Smart Room Control
Adjust the temperature and light level in the room through Web App
Hotel services, in-room dining, SPA and restaurant reservations, room control — everything is available to the guests from the own smartphone
Get inspired on how to promote the app
The ways guests can access the Web App from their own device
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Printed & digital materials
QR codes can be placed on printed and electronic media anywhere in the hotel. For example, display them at the front desk, in the elevator, or on key card holders.
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Welcome Letters
Use welcome letters with personalised invite link to greet your guests in a unique way and allow them to start using the Web App immediately, without filling in any data: just follow the link & go.
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In-Room TVUse the personal QR code that will appear on the TV screen to ease the guests into using the app by simply scanning the QR code. This way, they don’t have to log in additionally — all the information is already in the system.
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After connecting to the Internet
After successfully connecting to the hotel’s
Wi-Fi through HSIA, the guest will see an invitation to visit the Web App.
Completely matches the hotel’s corporate identity
Hoteza Web has unlimited customization options that will be in full compliance with the corporate identity of the hotel.
You’re in good company
More than 500 hotels all over the globe are Hoteza customers
What hotels say
Reviews from guests
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Emilly Barrett
I’m a vegetarian and it’s always a pain to go through every menu item when ordering. Concierge showed me how to filter before ordering the food, so much easier! The food was delicious, and the fact I did not have to read through hundreds of ingredients made it so much easier!
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Christopher Doyle
There’s no need to find people around the hotel to communicate — saves so much time on a business trip to just open the chat and ask the question, even in the middle of the night. The magic of technology.
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Margaret Sims
On my way to the hotel, I checked the email and clicked to the link to get to the app — my information was logged in, I did not have to do a thing, just order some food which was waiting for me by the time I got to the room.
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Clare Hamilton
The staff is friendly even under the masks and their hospitality extends to the whole stay! The web app greeted me by my name with a welcome message from the general manager himself! Five star experience!
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Thomas Fletcher
I scheduled a back massage the second my plane landed. I went straight from check-in to SPA, no need to call anyone. Best experience ever!
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Benedict French
Just scanned the QR code in the room and during my entire stay, I ordered room service right from my phone. While I relaxed by the pool I ordered my dinner to the room and before I was back, the food was already waiting for me!
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Frequently Asked Questions
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Launching the web app is a joined process between hotel and Hoteza, so the activities will depend on various things: from design customization and approval, delivery of the content information and visual materials, type of the property, etc. It usually takes around 2 weeks or more to set the system up.
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The customized URL will look like this: hotel.hoteza.app. Instead of 'hotel' — the name of your hotel.
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The contents of the application depends on the hotel and what they want to communicate to the guests. Most often, content contains basic hotel information and directory, overview of the services with the possibility to request them, hotel
in-room dining menu with the possibility of ordering, as well as any other services the hotel can offer: booking of their restaurant tables, SPA treatments or gifts available for purchase in the hotel gift store. Hotels often use web app to display information about the special events, promotions or any other experience guests might find enjoyable during their stay. The content can be sent in any format convenient for you: we will fill out everything for you. After deployment and integrations, the hotel staff can independently edit the content through an intuitive admin panel (CMS). -
To customize an application design (logo, color scheme and fonts) — a hotel brand book is required. In case there is no hotel brand book, the application can be customized based on the official hotel website design with logo provided.
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PMS integration is available in Pro version and provides the following benefits: — automated guest profile syncing between PMS and Web App; — billing to guest room; — automated welcome mail or WhatsApp message upon check-in with personal QR code; — sending messages to guests right from PMS; — viewing bill and express checkout.
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Payment gateway integration is available in Pro version. Purchases are processed right into the hotel account via connected payment gateway.
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Online card payments, Apply Pay, Google Pay. Local fast payment systems may be connected upon request.
Start effectively selling hotel services online
Hoteza Web will help you optimize your reception, increase your average bill and make your guests even more comfortable.
We were very happy to work with Hoteza. This solution gives us huge flexibility to give the guest an exciting, tailored experience. It’s also very easy to use and update for my team!